Terms of Service

Effective date: May 1, 2026

These terms govern your use of Consentico ("the Service"), provided by the Consentico team ("we", "us"). By installing the app on your Shopify store, you agree to these terms.

1. Service description

Consentico is a cookie consent management platform for Shopify merchants. We provide a configurable consent banner, automatic script blocking, a cookie scanner, and an audit-ready consent log.

2. Compliance disclaimer — read this carefully

Consentico is a tool that helps you achieve compliance with privacy regulations including GDPR, CCPA, LGPD, and similar laws. We are not a law firm, and using Consentico does not by itself guarantee compliance. You remain responsible for:

  • Configuring the app correctly for your store, your products, and your jurisdictions
  • Maintaining a privacy policy and any other legally required notices
  • Verifying that the cookie categorization Consentico generates accurately reflects how you and your third-party services actually use those cookies
  • Responding to data-subject requests within statutory deadlines

For specific legal questions, consult a qualified privacy lawyer in your jurisdiction.

3. Your account

Your Consentico account is tied to your Shopify store. Authentication and access control flow through Shopify; we do not maintain separate Consentico passwords. Keep your Shopify account secure.

4. Billing

Consentico is billed exclusively through the Shopify Billing API. By subscribing to a paid plan you authorise Shopify to charge your store on a recurring monthly basis. You can upgrade, downgrade, or cancel at any time from inside the app. Cancellations take effect at the end of the current billing period; we do not pro-rate partial months.

Free trials run for 7 days; you will not be charged if you cancel before the trial ends.

5. Acceptable use

You agree not to:

  • Use Consentico to perform any illegal activity
  • Attempt to reverse-engineer, decompile, or otherwise extract our source code
  • Resell or sublicense the Service without our written permission
  • Misrepresent your consent log or modify it to deceive regulators or data subjects
  • Use the Service to circumvent privacy laws (e.g. setting "essential" on a category that isn't actually essential to bypass consent requirements)

6. Data ownership

You own your data. We are a data processor acting on your instructions. See our Privacy Policy for the full description of what we store and for how long.

You can export your consent logs as CSV at any time on Pro and Business plans. On uninstall, we delete all your data — see the Privacy Policy for the timeline and process.

7. Service availability

We aim for high availability but do not currently offer a formal SLA. The Service is provided "as is". We may perform maintenance with reasonable notice, and may experience outages outside our direct control (Shopify, Railway, Cloudflare, etc.).

If our infrastructure is unavailable, the storefront cookie banner continues to render based on configuration cached in a Shopify metafield. Compliance is preserved even during our outages — we never let billing or analytics state cause a compliance gap.

8. Intellectual property

The Consentico name, logo, and all software comprising the Service are owned by us or our licensors. You receive a non-exclusive, non-transferable licence to use the Service on your Shopify store for as long as your subscription is active.

9. Termination

You can stop using the Service at any time by uninstalling the app from your Shopify admin. We may terminate or suspend access to the Service if you materially breach these terms; we will give you reasonable notice unless the breach is severe (e.g. illegal use).

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

11. Changes to these terms

We may update these terms from time to time. Material changes will be announced on this page and, for paid plans, by email at least 30 days before they take effect.

12. Governing law

These terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes will be resolved in the courts of the appropriate jurisdiction.

13. Contact

Questions about these terms: support@consentico.com.