How can we help?

Frequently asked

The banner isn't showing on my store

Open your Shopify admin and confirm the Consentico app embed is enabled in your active theme. Inside the app, the dashboard surfaces a 'Banner not enabled' warning with a one-click deep link to the theme editor when this is the cause. The /app/debug page also runs a live verification check against your storefront.

How do I run a cookie scan?

Dashboard → 'Scan my store'. The first scan can take 30–90 seconds for a small store. If your store is password-protected, you'll be prompted to enter the password — we use it only for the duration of the scan.

Does Consentico work with Google Analytics 4?

Yes. We set Google Consent Mode v2 defaults to 'denied' for EEA, UK, and Switzerland visitors before GA4 loads, then update them when the visitor decides. GA4 will run in modeled-conversion mode until consent is given. No code changes required. Choose Advanced mode in Settings to enable cookieless pings for conversion modeling.

Where do I install the GTM Community Template?

If you manage your Google tags via your own GTM container, add the 'Consentico CMP' template from the GTM Community Template Gallery. Place a single tag instance on the 'Consent Initialization — All Pages' trigger and pass your shop ID. Setup walkthrough is in the Consent Mode v2 setup doc.

How is your support SLA structured?

We answer every support email within 24 business hours (Mon–Fri, 09:00–18:00 UTC). Critical bugs (banner not showing, billing errors, data export failures) get a first response within 4 hours. The median first-reply time is around 2 hours.

Can I customize the banner copy and colors?

Yes. Free plan supports preset templates and the eight built-in languages. Pro and Business unlock full customization (colors, fonts, layout). Business adds custom CSS for pixel-perfect brand matching.

How do I export my consent logs?

Pro and Business plans support CSV export from the Consent Logs page. The export respects any active filter (date range, accepted/rejected) and is paginated for large stores.

What happens to my data when I uninstall?

All consent logs, scans, and settings are deleted within seconds of uninstall. Shopify sends a shop/redact webhook 48 hours later as a backstop, and we run the same purge again to catch anything that landed in the interim.